TERMS & CONDITIONS

Placing an Order

When you make an order for goods you are accepting the Terms and Conditions of the Rocksrus website.

Full payment of the total price of the goods must be made to Rocksrus before your order can be accepted and the contract between us is formed.

The goods ordered via telephone by you will be charged to your credit/debit card at the time of dispatch if you have chosen this method of payment, except when a deposit is required to hold goods or in the case of special orders.
It is our intention to ensure all images, specifications and prices are correct at the time of publication. These may from time to time vary due to alterations made by manufacturers.
You will be advised by email or phone of any changes prior to confirmation of your order. If you do not wish to proceed due to any changes in stated specifications or prices we will of course cancel your order.

We accept no responsibility for incorrect images, specifications and prices. In the event of a pricing error we shall have the right to refuse or cancel your order whether or not it has been confirmed.

All products are subject to availability. However, we will advise you before confirming your order by email or phone of any out of stock items and the approximate expected restocking date. If you do not wish to proceed we will cancel your order.

Payment

All prices are in pounds sterling and include VAT if applicable. As well as on-line ordering through PayPal we also accept payment by most major credit cards, cheque or bank transfer (cheques must be cleared before we dispatch your order).

Delivery

Rockrus accept orders from and deliver to the following UK post codes only: DH | SR | DL | NE | TS.

For all other destinations please contact Rocksrus via e.mail or telephone: 01429-837424 • mobile: 07919253329 prior to ordering

The delivery address for goods paid for by credit/debit cards and through PayPal must be the address registered to the cardholder.

We will always endeavour to deliver goods within the times stated in our purchase procedure. We shall not be liable for any losses, costs, damages or expenses incurred as a result of any delay in delivery of the goods. As internal damage to packaged goods cannot always be identified on delivery, the customer must sign for the goods as ´unchecked´. Any visible damage to packaging must also be stated on the drivers delivery sheet.

Any damage identified on inspection of the goods must be advised to Rocksrus within 48 hours of delivery. It is important that all packaging is retained as this may be required for any claims against the carrier. In such circumstances the claim will be dealt with by Rocksrus and we will arrange for collection of the goods and a replacement will be sent.

Claims for damage outside the above time scale cannot be accepted.

Incorrect Goods

The customer must notify Rocksrus of any goods supplied incorrectly within 48 hours of delivery. The goods must not be used and repackaged in the original packaging to protect them from damage.
Rocksrus will arrange for collection of the goods and a replacement will be sent.

Governing Law

The contract between us shall be governed in accordance with English Law and the English Courts shall have sole jurisdiction in respect of any dispute between us.
The English language shall be used when making an order and will be used in the contract between us.